REFUND POLICY

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OVERVIEW

A'EL ESTE by ASHLEE LAUREN pieces come from a place of love, so we want you to be truly happy with your choice. However, we understand that sometimes things just don't work out how we imagined. 

If you are unsatisfied with your order you can return your item for an exchange or store credit minus any postage costs. We cannot process refunds due to the handmade nature of the items.

All returns must be in their original packaging with tags attached, and unworn.

Please email: hello@aeleste.com with your return request within 7 business days of the date your item was delivered.  

Please note that orders containing more than 3 items, only 2 will qualify for a store credit or exchange.  

The returnee is responsible for any additional shipping charges. We are not responsible for any return packages not received. 

Please allow 7-10 business days for processing your return for exchange or store credit.

The returnee is responsible for any additional shipping charges. We are not responsible for any return packages not received.

We recommend organising tracking information with your nominated courier provider.