International orders qualify for an exchange or store credit, not a refund, for change of mind.

Email hello@aeleste.com within 7 business days of receiving your order.

We can't refund international duties and taxes. Contact your local customs office about reclaiming these.

You're responsible for return shipping costs. Please keep your tracking number, we can't honour a credit or exchange for a lost return parcel, but you may be able to claim through your shipping provider's insurance.

This is separate from your rights under the Australian Consumer Law. If your item arrives faulty or significantly not as described, you're entitled to a repair, replacement, or refund regardless of the above.

Sale items and items purchased with a promo code are final sale for change of mind and cannot be returned or exchanged.

CUSTOM COUTURE pieces made to your brief are final sale for change of mind and cannot be returned or exchanged.

Earrings cannot be returned or exchanged for change of mind, for hygiene reasons.

This is separate from your rights under the Australian Consumer Law. If any of the above arrives faulty, damaged, or significantly not as described, you're entitled to a repair, replacement, or refund, including earrings.

CARE INSTRUCTIONS

A'EL ESTE by Ashlee Lauren pieces are handmade in limited runs, so expect slight natural variation between the piece you receive and the reference image, we aim to match your order or custom brief as closely as possible.

Treat your piece as fragile. Keep it away from hairspray, oils, and other products that can affect metal or leather. If it arrives broken, contact us immediately (see Section 4).

Check for metal sensitivities before purchasing. Our jewellery is made from stainless steel, brass, sterling silver, or 18 karat gold plated metal. If you have a known metal allergy, we'd recommend avoiding these pieces. We don't offer change-of-mind refunds on jewellery, but if a piece is faulty or not as described, your rights under the Australian Consumer Law apply in full (see Section 2).

FULL POLICY

Section 1. General

(a) This Policy covers Millinery, Accessories, and Bridal Wear (non-Couture items), and applies alongside, not instead of, your rights under the Australian Consumer Law (ACL).

(b) Please read this before purchasing so you understand what to expect if you're not satisfied with your order.

Section 2. Your Rights Under the Australian Consumer Law

(a) Our goods come with guarantees that cannot be excluded under the ACL. For a major failure, you're entitled to a replacement or refund and, where relevant, compensation for any reasonably foreseeable loss. For a failure that isn't major, we'll repair, replace, or refund within a reasonable time.

(b) Nothing in this Policy limits, excludes, or attempts to exclude these guarantees. Where this Policy and the ACL conflict, the ACL prevails.

(c) More information: accc.gov.au

Section 3. Change of Mind

(a) If you've received your order as described but change your mind, we may offer an exchange or store credit, provided:

• You email hello@aeleste.com within 7 business days of delivery
• The item is unworn, in original condition, with tags attached and in original packaging
• The service (if applicable) hasn't already been performed

(b) "Business days" means Monday to Thursday, excluding SA and national public holidays, reflecting our studio hours.

(c) Store credit is issued as a unique code and is valid for 3 years from issue date.

Section 4. Items Damaged in Delivery

(a) Contact us within 2 days of receiving a damaged item at hello@aeleste.com, and return it in the condition received, with all original packaging.

(b) We'll repair, replace, or refund the item once contacted within this window.

Section 5. Exceptions

We may decline a repair, replacement, or refund if:

• You caused the damage through misuse (see Care Instructions)
• You knew about the fault before purchase
• You requested a specific alteration against our advice, or were unclear about what you wanted
• The item falls under a final-sale category below

Final sale (change of mind only - fault claims under the ACL still apply):

• Sale items and promo-code purchases
• CUSTOM COUTURE pieces made to your brief

Final sale (no exchange, credit, or ACL fault claim, for hygiene reasons):

• Earrings

Section 6. Shipping Costs

(a) If an item fails to meet a Consumer Guarantee (i.e. it's faulty), we cover return shipping and any replacement shipping.

(b) For change-of-mind returns, you're responsible for return shipping. We recommend using a tracked service; we're not responsible for parcels that don't arrive.

(c) If we pay to inspect or collect a return and it turns out not to be eligible, you'll be responsible for those costs.

(d) International orders: duties and taxes aren't refundable by us. Contact your local customs office about reclaiming these. Return shipping for change of mind is the customer's responsibility; we can't honour a credit or exchange for a lost return parcel, but you may be able to claim through your shipping provider's insurance.

Section 7. Response Time

We process return requests within 7 business days of receiving the item, excluding SA and national public holidays.

Section 8. How to Return

(a) Email hello@aeleste.com with your order number and reason for return.

(b) Exchanges and store credit are issued minus original postage costs, unless the return is due to our error or a fault.

(c) You'll need proof of purchase (order confirmation, receipt, or bank/card statement showing the transaction) to process a return. We don't require government ID.

Section 9. Contact

hello@aeleste.com